Refund policy
At Eyaana Shop, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Returns
- You may request a return within 7 days of receiving your order.
- Products must be unused, unopened, and in original packaging with all accessories included.
- Items showing signs of use, damage caused by misuse, or missing parts may not be eligible for return.
Non-Returnable Items
The following items are not eligible for return:
- Personal care or hygiene products
- Customized or made-to-order products
- Clearance / sale items
- Consumable items once opened
- Gift cards (if applicable)
Damaged, Defective, or Wrong Item
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos/videos of the package and product.
Refunds
- Once the returned item is received and inspected, we will notify you of approval or rejection.
- If approved, refunds are processed within 5–7 business days.
- Refunds will be sent to the original payment method.
- For COD orders, refund may be processed via bank transfer, UPI, or store credit.
Return Shipping Charges
- If the return is due to our error (wrong/damaged/defective item), we will cover return shipping where applicable.
- If the return is for personal preference, shipping charges may be deducted or borne by the customer.
Order Cancellation
- Orders may be cancelled before dispatch.
- Once shipped, cancellation requests may not be possible.
Exchange Policy
Exchanges are subject to product availability. If unavailable, a refund may be offered as per policy.